Quality of Service :

We endeavor to provide the best quality of service, if you experience issues with the quality please contact us with the following contact number or email:

Our Customer Support:

Email: support@globalhello.net

Customer Care by Email

24 hours a day, 7 days a week

Getting you the assistance you need, when you need it most, is our priority.

To contact a Customer Care Associate or Technical Support Representative, click the appropriate email address below. In the email window that opens, type your Account Number or registered CLI telephone number in the subject line. In the body of the email, please include all the information listed below. We will call or email you with the information you need. Please let us know whether you prefer to be contacted by email or phone (and the best time to reach you)

Product Information: support@globalhello.net

General Customer Inquiries: support@globalhello.net

Questions about how to use your service? Our Customer Care Associates can give you the answers and will explain any new features that have been introduced. We can assist you in placing your order and help you track your order.

Alternatively, you can send your feedback to tell us how we are doing. We encourage you to email suggestions for additional features or content. We also welcome feedback about our on-line website management tools. If you have a complaint just Click Here

Billing/Cancellation: support@globalhello.net

Questions about your bill? Considering canceling your service? Please provide us the following information.

Billing issues:

Invoice Number

Detailed description of the billing issue

Billing Transparency:

We provide fully transparent itemized billing for each call you make along with date, time and charge. This is available online with your user id and password. If you find any difficulty in using our online service then please email us or contact us.

Cancellation:

Effective date of cancellation

Reason for cancellation

Service:  support@globalhello.net

Having difficulty making or receiving calls? Experiencing a call quality issue? We can troubleshoot your service issues and help to resolve them.

Refund Policy:

If you are not satisfied with our service we will refund the amount of credit unutilized at the time of cancellation.